Dear Jose, thanks for your feedback, we totally understand your feelings about this. Yes, it's really frustrating to have those troublesome problems when you wanted to enjoy the magnetic wireless charging experience.
Obviously, something should've and could've been done better. Please be assured that we will always stand by our customers and will definitely give you a satisfying solution. Based on your question, we recommend that you contact our firstname.lastname@example.org
for a more professional team to serve you. Of course, you can always send us a private message of your contact information so that our professional team could contact you to help.
Thanks in advance for your understanding!