I am so sorry to hear that you’re having a problem with the MagEZ Charging Stand.
From your description, it should be the case that the transparent protective film on the “X” charging contact area of the iPad case has not peeled off, would you please check this first?
Besides, may I know if this iPad mini 6 gets charged via the Pita!Flow Charger which we equipped to the MagEZ Case Pro?
Also, here is a user guide video for you to refer to
If it still doesn’t work after all these, please email our support team at email@example.com for further assistance.