Sorry to hear that you’ve encountered such an issue. According to your description, we have the following possible solutions:
1) Please make sure the wireless charging functionality of your Apple Pencil works fine, and there’s no cover/skin on the pencil and no tempered glass screen protector on your iPad.
2) Please push the iPad and the case to ensure the case is installed properly, to shorten the distance between the Apple Pencil and charging spot on the iPad. Then try charging your Apple Pencil again.
If none of the solutions above work, please provide us with a video to show the issue you encountered. That will help us make further judements. Thank you!
The PITAKA iPad case is designed to be one of the thinnest cases in the world, with a thickness of 0.6mm, so it works flawlessly with Apple Magic Keyboard. In this sense, it’s very important to install the case correctly. Here’s the detailed instruction:
Hope this info helps.