Hi there, sorry about the unpleasant shipping experience you have been experienced with PITAKA. We are urgently handling the issue and will get back to you with the shipping information of your package as soon as possible.
In terms of your emails to our support team, we couldn’t find any incoming emails related to your inquiry. There should be something wrong with the contact process. We will do technical checking on this issue.
We sincerely apologize again for all the inconvenience caused.